FAQ

To check your order status, please find the confirmation email we sent. If it’s not in your inbox, kindly check your spam folder.

Alternatively, you can log into your account and visit ‘My Account’ > ‘Orders’ for detailed information.

If you need any assistance or have questions, feel free to reach out to our customer support. We’re here to help.

Once an order is placed, we will call you for the confirmation where you’ll be asked to cancel or change the order. Once processed by our fulfillment team, changes or cancellations are not possible.

If you no longer want the product, you can initiate a return following our return policy.

To redeem a promotion/discount code, enter your code on the shopping cart or checkout page.

You will pay in PKR

We offer Cash on delivery on all orders all over the pakistan.

Our top priority is the safety of our customers, which is why we are committed to preventing the sale and distribution of counterfeit products or products sold through unauthorized retail channels.

All products will have an expiry date noted on the packaging.

For most products, the shelf life is three years when unopened and stored at room temperature.

We recommend using the product within 12 months of opening, as indicated by the ‘open jar’ symbol, except for some specific products.

To ensure that your products remain in optimal condition, we recommend storing them in a cool and dry area away from direct heat or sunlight.

we only provide shipping all over the Pakistan.

We do our best to ensure orders are packaged correctly, but occasionally mistakes may occur during picking or problems may arise during delivery.

Any incorrect or defective orders should be brought to our attention upon receipt.

We may request additional photos of the damaged items, so please refrain from disposing of them until you have connected with our team.

Have you checked your tracking information? Please ensure to check your surrounding area and with your neighbors.

If you’re unable to locate your package, please contact us so that we can initiate an investigation with the courier regarding your missing parcel.

We will dispatch your order with-in 1 day. you order will arrive in 3-5 working days.

We offer Free Shipping all over the Pakistan. We will not charge you shipping fee on your orders.